Shipping policy

Butter Haus Shipping & Delivery Policy

Butter Haus ships Australia-wide using Australia Post.

Orders requiring postage will be dispatched as soon as possible once processing is complete. Dispatch timeframes may vary depending on the product ordered.

Shipping Timeframes

When placing an order, customers may choose either Standard Post or Express Post at checkout.

• Standard Post is the most economical option; however, delivery timeframes are not guaranteed.
• Express Post is recommended if you require your parcel sooner, though delivery times are still subject to Australia Post and cannot be guaranteed.

Once an order has been dispatched, delivery is handled entirely by Australia Post and is outside of our control. Butter Haus is not responsible for delays, missed delivery estimates, or delivery issues once the parcel has been lodged.

We kindly ask customers to select their shipping option carefully. If an item is required urgently, Express Post should be selected at checkout. Requests for next-day or urgent delivery cannot be accommodated if Standard Post is chosen.

Responsibility After Dispatch

Once an order has been posted, responsibility for delivery timelines transfers to Australia Post. Tracking details will be provided where available.

Butter Haus is not responsible for delays caused by postal services, incorrect delivery details provided at checkout, or parcels left unattended after delivery.

Cakes – Collection & Delivery

Custom cakes are available for collection or delivery by arrangement. Delivery is subject to availability and an additional fee.

Once a cake has been collected or delivered and accepted, responsibility transfers to the customer.