Refund policy

Butter Haus Return & Refund Policy

Due to the custom and perishable nature of our products, we do not offer refunds or returns for change of mind.

All Butter Haus cakes are made to order and prepared specifically for each customer. Once an order has been confirmed and production has commenced, payments are non-refundable.

If there is an issue with your order, please contact us within 24 hours of collection or delivery, along with photos, so we can review the matter promptly. We take great care in preparing every cake and will always assess concerns fairly and thoughtfully.

Deposits, including Save the Date deposits, are non-refundable, as they secure your booking date and allocate production capacity.

Refunds or credits are not available for issues arising from incorrect storage, transport, handling after collection, or environmental conditions such as heat once the cake has left our care.

Non-Perishable Products (Cookie Cutters, Rollers & Accessories)

For non-perishable items such as cookie cutters, 3D printed rollers and accessories, we do not offer refunds for change of mind.

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos so we can assist you. Where appropriate, we may offer a replacement or store credit.

This policy does not affect your rights under Australian Consumer Law.

This policy does not affect your rights under Australian Consumer Law.